Canon European Warranty System Information

In the event that a Canon product develops a fault, our customers are covered by the Canon European Warranty System (EWS) which ensures that the fault is resolved free of charge for a limited period of time after purchase (terms and conditions apply).

The EWS is comprised of two different service offerings and the offering that is applicable to you is determined by your location and the product you have purchased.

Return To Base EWS:
For most Canon consumer products, a Return To Base service is offered. If a product develops a manufacturing fault during the warranty period then it must be returned to a Canon approved repair facility where it will be repaired free of charge by Canon authorised technicians. Your product will be returned to you when the repair is complete.

On-Site EWS:
For eligible Laser and Inkjet products (in selected countries only), an On-Site service is offered. Please refer to the On-Site terms and conditions below to view the list of eligible products.

If an eligible product develops a manufacturing fault during the warranty period then On-Site Warranty service will be provided in one of the following ways:

  • • On-Site Repair (via technician)
  • • On-Site Exchange (via courier)

If On-Site terms and conditions are not listed below then our On-Site service is not available in your country. In this instance, only Return To Base warranty service will be provided.

The table below contains the countries that offer the Canon European Warranty System, for more information please view the full Canon EWS Terms and Conditions.

You can find the contact information for each country and the service level that is available.

Please be aware that, where available, On-Site service is provided for eligible products only.

CountryHelpdesk Contact DetailsEWS Services AvailableOn-Site Service Restrictions
Austria

+43 1 360 277 45 67

Canon Austria

Return To Base
On-Site (Repair & Exchange)
None
Belgium

+32 (0)2 620 01 97

Canon Belgium (Dutch)
Canon Belgium (French)

Return To Base
On-Site (Repair & Exchange)
None
Bulgaria

+359 (0)2 8079 260
service@canon.bg

Canon Bulgaria  

Return To BaseN/A
Cyprus

Photo / Video Products: +357 2 5568 274
Printer / Scanner Products: +357 2271 1300

Multitech

Return To BaseN/A
Czech Republic

+420 296 335 619

Canon Czech

Return To Base
On-Site (Repair & Exchange)
None
Denmark

+45 70 20 55 15

Canon Denmark

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Denmark (including bridged islands) only. Remote areas are excluded.
Estonia

+372 630 0530
overall@overall.ee

Overall

Return To BaseN/A
Finland

+358 (020) 366 466
(Calls are charged at 0.15 cents / min if you are calling from a land line . Call payments may differ depending on mobile phone operators . Please contact your operator for more information)

Canon Finland

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Finland (including bridged islands) only. Remote areas are excluded.
France

+33 (0)1 70 48 05 00

Canon France

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland France (including bridged islands) only.
Germany

069 2999 3680

Canon Germany

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Germany (including bridged islands) only.
Greece

Photo / Video Products: +302 10 364 0777

Camera Repair 

Printer / Scanner Products: +302 11 999 1260

Info Quest Technologies

Return To BaseN/A
Hungary

+36 (06)1 235 53 15

Canon Hungary

Return To Base
On-Site (Repair & Exchange)
None
Iceland

Photo / Video Products: +354 533 34 11 

Beco 

Printer / Scanner Products: +354 569 77 60

Nyherji

Return To BaseN/A
Ireland

+353 16 990 990

Canon Ireland

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Ireland (including bridged islands) only.
Italy

+39 02 3859 2000

Canon Italy

Return To Base
On-Site (Repair & Exchange)
On-Site Repair: None
On-Site Exchange: Mainland Italy (including bridged islands) only.
Latvia

Photo / Video Products: +371 67 38 75 10
Printer Products: +371 67 20 40 80
info@ibs.canon.lv

I B Serviss

Return To BaseN/A
Lithuania

Orgsis   +370 5 239 5510

Return To BaseN/A
Luxembourg

+352 27 302 054

Canon Luxembourg

Return To Base
On-Site (Repair & Exchange)
None
Malta

+356 2148 8800
info@avantech.com.mt

Avantech

Return To BaseN/A
Norway

+47 23 50 01 43

Canon Norway

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Norway (including bridged islands) only. Remote areas are excluded.
Poland

+48 22 583 4307

Canon Poland

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Poland (including bridged islands) only.
Portugal

+351 21 424 51 90

Canon Portugal

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Portugal (including bridged islands) only.
Romania

Photo / Video Products: +402 13246281
Printer / Scanner Products: +402 19633 
cristian.dorobantu@crisprofessionalservices.ro

Canon Romania

Return To BaseN/A
Slovakia

+421 (0)250 102 612

Canon Slovakia

Return To Base
On-Site (Repair & Exchange)
None
Slovenia

Photo / Video Products: (+386 1) 5461 000

3A Servis

Printer / Scanner Products: (+386 1) 5853 777

Birotehna

Return To BaseN/A
Spain

+34 91 375 45 55

Canon Spain

Return To Base
On-Site (Repair & Exchange)
On-Site Repair: None
On-Site Exchange Only: Mainland Spain (including bridged islands) only.
Sweden

+46 (0)8 519 923 69

Canon Sweden

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Sweden (including Dotland & bridged islands) only. Remote areas are excluded.
Switzerland

+41 22 567 58 58

Canon Switzerland (French)
Canon Switzerland (German)

Return To Base
On-Site (Repair & Exchange)
None
The Netherlands

+31 (0)20 721 91 03

Canon Netherlands

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Netherlands (including bridged islands) only.
UK

+44 (0)207 660 0186

Canon UK

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland UK (including bridged islands) only.

Calls charged at geographical local rates dependent on your current mobile or landline call plan/service provider. For exact charges, please check with your service provider first.

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